GROW Counseling Network exists to help individuals and organizations become more resilient, learn to develop better coping skills, and begin to find meaning and joy through a variety of counseling services.

Why GROW Counseling Network?

Post-pandemic, we know that people in every organization in North America are struggling. Mental health concerns are at an all time high. Forbes recently reported that anxiety and depression are escalating in the workplace, exacerbated by return to work policies, and that these concerns are especially high among Gen Z’s and Millennials. 

We know that traditional EAPs are often too short term, insurance companies are limited and overwhelmed, and technology driven apps/platforms are not able to offer clinically excellent help. 

GROW Counseling Network provides an excellent, high touch and personal approach from the initial design phase to the registration process and throughout the counseling experience. We are clinically driven; an organization of highly skilled professionals, not a technology platform. 

We help you care for your team better. We help the individuals on your team GROW. Our approach is unique and innovative when it comes to providing mental health support. We partner with organizations to create programs that solve for specific needs, problems, or concerns. We leverage the HR resources companies already provide while filling gaps and offering solutions for higher level, more clinically driven care.  

  • We essentially take a typical EAP to a higher level by offering a wide range of vetted providers, highly trained in areas such as burnout and stress management, insomnia, interpersonal effectiveness, anxiety, trauma, mood disorders - even areas such as fear of public speaking or manager specific burnout. The feedback from current corporate clients is overwhelmingly positive.

  • We know that services like BetterHelp and Talkspace are trying to help. However, the satisfaction rates are quite low for programs like these. Research supports that the delivery platform isn’t the problem - virtual counseling works. The issue comes down to the quality of the therapists these programs have to offer. Unfortunately, companies like these, ones that are growth driven and focused more on the profit margin than the clinical experience, are going to come up short when attracting therapists with experience, professionalism, and specialization. We have an extensive screening process, focus on supporting our therapists, and take client feedback about them seriously. Ninety-two percent (92%) of our therapists receive 4 or 5 star ratings.

  • The success of our program can be measured in several ways.

    The first is reflected in significantly low turnover/termination rates. While industry standard termination rates are between 18-20%, rates of termination for people who participate in our program are around 7%.

    Second, and potentially more significant, is client feedback and satisfaction. We collect both qualitative and quantitative data on the client’s experience and progress. The staff who participate in our program feel significantly cared about by their organizations.

    We believe that when we help someone heal, we change the person. When we change a person, we change a community. And by helping our communities heal, we change the world.

“The turnover rates for those participating in our program are approximately 50% of what the industry average is. ”

Who We Are.

We are professional.

We have more than 250 counselors in our network. These counselors are selectively recruited and highly vetted - we spend a significant amount of time reviewing and engaging with each counselor before we approve them for the network. The scope of the program requires ongoing recruiting efforts to ensure that we have counselors available in each jurisdiction who are diverse in background, culture, and specializations. Counselors typically maintain a relatively low caseload and, as such, fill up rapidly. Additionally, we routinely have counselors who transition out of practice for a variety of reasons and we work to quickly replace those with highly skilled counselors who have space available on their caseloads.

We are personal.

We offer a live, high touch service. The interactions clients and staff have are not with AI technology or basic administrative support. All interactions are with trained professionals who are highly responsive and make sure that the needs of the clients are being met - whether that be for the initial registration process, matching with a professional, or adjusting the match depending on their needs and the experience.

We are data driven.

We provide ongoing data mining and analytic insight. We’ve worked through hundreds of thousands of data points to derive patterns, usage, progress insight, and organizational feedback. We collect, analyze, and aggregate data from multiple ongoing client surveys as well as data regarding program usage. 

We are educators.

From the data we collect, and in combination with the HR staff, we are able to provide curated training opportunities for the team to help fill gaps in understanding and tools. We identify strategic learning goals and provide targeted training for the team to help address shared concerns through speaking engagements and workshops.

We are confidential.

Perhaps the most critical element to the program being a success is that people feel safe. Maintaining confidentiality is of utmost importance in people being willing to really open up to the healing process. We act as a bridge between care and clinical needs. We work strategically with a company’s HR team to shield specifics of identification or client concerns, while helping to strategize the best approach for companies to be able to support their employees.

We are detailed.

Each month we handle thousands of details regarding the invoicing and payment process. We have developed a system to prevent any potential fraud, and identify and correct any good faith billing errors. Any given month, we process 2000+ session invoices, 1200+ payments to counselors, and a variety of other details to ensure the quality and success of the program.

Testimonials

  • “So beyond grateful for this program! Thank you so much for offering this for employees - such a game changer removing the stigma of getting help, and even in five short sessions I feel completely supported & renewed - it has definitely impacted my work as well… Very much looking forward to continuing!”

  • “I've been paired with the best counselor I've ever worked with. I'm so incredibly grateful for this benefit.”

  • “Absolutely love this program and it is probably my favorite perk from [our company] out of everything. I've been with the company four years and am so proud we offer this to our employees. I love my therapist and she has been tremendously helpful.”

  • “This offering has truly helped me personally and professionally. Grateful I work for a company that is willing to invest in me while I invest in them!”

  • “GROW is the biggest asset of this job!”

  • “This program is life changing! I am so proud to tell people that I work for a company that provides this to their employees. More companies should provide this. Mental health is a serious pandemic in the U.S. Having free mental health counseling like this would make a major difference in the world today. I am very blessed to have this and love my therapist!”

Careers

Interested in joining our provider network?